Frequently Asked Questions (FAQ)

Design By AAK Makes Things Easy For All !

+ How long it takes to complete one piece of dress?

It will take around 2-3 weeks however we do cater for urgency and this will cause some additional charges.

+ I just placed an order but realized that I want to change/ add some details. What do I do?

Please call Design By AAK directly and let us know which changes you would like to make. As orders can go in production quite quickly, it is important that you do this as soon as possible so we can apply the changes to the order before the fabric for your garments is cut. If there any additional works involve, some additional charges will be made.

+ Payment Term

We accept cash, Debit card and online Banking.

+ Delivery and Shipment

We charge according to the courier changes accept during promotion period, whereby we will highlight if there is any free postage.

+ Where are your custom-made garments produced?

All costume tailoring is done In-House. Whereby, tailors are employed by us and we therefore have full overview of production process, environmental and carried out under well-mannered conditions.

+ I ordered a garment and it does not fit. What should I do?

If the defect due to our mistake we will replace (it’s apply for ready made stock) within 2 weeks time.

+ I would like to save my shopping cart/design

First you need to make sure that you are logged in and your orders are saved in your shopping cart. This way your cart is saved for 2 days.